Pay Online

               

Pay By Mail

Mail your payment in each month.

Include a check & payment stub in our self-addressed envelope (you provide the postage).

The mailing address is:

Cumming Utilities
PO Box 669
Cumming, Georgia 30028-0669

Pay By Phone

Call Cumming Utilities at (770) 781-2020 and pay via credit or debit card over the phone.

Please note that the credit card service provider charges approximately 3% on each charge for this service.

Our friendly customer service representatives are ready to assist you with paying your bill or establishing service.

Pay With Auto Pay

Set up automatic payment through our convenient credit or debit card account auto-debit service. Please go to our credit card service provider’s web page , set up an account, and complete the application for Auto Pay. Please note that the credit card service provider charges approximately 3% on each charge for this service.

For checking or savings account Auto Pay, please go to our Set Up Autopay page and apply online for this service. There is no additional charge for this service.

Pay In Person

Come to City Hall and make your payment in person at the address below:

Cumming Utilities
100 Main Street
Cumming, Georgia 30040

Our friendly customer service representatives are ready to assist you with paying your bill or establishing service.

Pay Via Night Dropbox

Come to City Hall and drop your payment off in the night dropbox located in the City Hall parking lot.

Cumming Utilities
100 Main Street
Cumming, Georgia 30040

The night dropbox is located in the rear parking lot of City Hall across from the entrance to the lower level, at the City of Cumming flag pole.

Set up E-Bill

Would you like to receive your bill each month by email only? Please click here to go to our E-bill page to sign up for this eco friendly service.

Change Address

If you would like to change your address, please visit our Address Change page by clicking here. You may request a change to your address using our convenient on-line form.

Senior Discount

Please call Cumming Utilities and provide our staff with a copy of your Drivers License to qualify for the City’s Senior Discount. must be 62 or older to apply. Our telephone number is: 770-781-2020

Disconnected for Nonpayment?

If your water service has been disconnected for nonpayment, please call (770) 781-2020 or come by City Hall and remit payment-in-full to re-establish service.

Once your water service has been disconnected, a reconnection fee of $40.00 will be added to your bill. In addition, if you have a returned check, a returned check fee of $25.00 will be added to your bill.

Once you have paid your water bill in-full, the City will reconnect your water service. However, the City will not reconnect your water service until the next business day.

Set Up Service?
Start Here

Do you want to set up service for your home or office? Please click here to go to the City’s Set Up Service page and complete this process online.

A $125 deposit will be required. City staff will call you after you complete the on-line application process to obtain payment the deposit.

A drivers license along with a copy of your lease, rental agreement, or sales agreement will be required as proof of rental status or proof of ownership.

Disconnect or Terminate Service

Do you want to terminate or disconnect your service for your home or office? Please click here to go to the City’s Disconnect Service page and complete this process online.

A drivers license will be required to complete this process online.

Garbage Collection

Do you live inside the city limits of Cumming? If so, you are eligible for City garbage pickup by Red Oak Sanitation.

Click here for more information.

Pickup day for all City of Cumming residents and businesses is FRIDAY.

Unclaimed Property

Want to check to see if you have unclaimed property with the City – like an un-refunded deposit? Click here to see our Unclaimed Property list.

Updated lists are published each year as they become available.

Fees and Rates

Want to know what the City’s fees and water, sewer, and garbage rates are?

Click here to go the City’s Fee Structure Page.

Purchase a Water Meter

Please come to City Hall to purchase a meter for your home or business.

Cumming Utilities

100 Main Street

Cumming, Georgia 30040

Connect to Sewer

Would you like to connect your home or business to the City’s Sanitary Sewer System? Is you septic tank in failure? Please call Cumming Utilities at 770-781-2020 to discuss the availability of sewer in your area.

At this point, sewer is available to a limited number of customers and may not be available in your area.

In some locations within the City’s Water and Sewer Service Area, gravity sewer may be available while in other locations a grinder pump may be required.

Leak Policy

Cumming Utilities allows one leak per customer per year. Please click here to go to the Leak Policy page.

If the City notifies you of a leak, IT IS YOUR RESPONSIBILITY TO FIND THE LEAK AND REPAIR IT. Our system is very accurate and our meters do not read high.

Water is a precious resource and water leaks must be repaired quickly.