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Utility Billing Division
We Are Here To Serve You! Most folks don’t realize what goes on behind the scenes at the City of Cumming Department of Utilities. We are working diligently 7-days-a-week, 24-hours-a-day to provide an uninterrupted supply of fresh drinking water to your tap. Water Production Facility Operators are on duty all-day everyday to ensure that the City can provide the highest quality of water to the residents of our service area.
  
Our engineering staff members are continually planning for future expansions and system improvements. Our construction crews are installing new water mains and repairing system leaks. Our water meter technicians are installing new radio-read type water meters and repairing damaged water meters. All to ensure that both existing and future residents of the City of Cumming and Forsyth County will have an adequate supply of drinking water.
RESIDENTIAL SERVICE:
Call (770) 781-2020 to apply for services or to speak with a customer service representative.
DEPOSIT: A $50.00 deposit is required at the time of this application if you are renting or leasing. Please make your check payable to the City of Cumming. This deposit will not bear interest and will be deposited into the general fund account of the City of Cumming. If you plan to move from this location, it is YOUR RESPONSIBILITY to notify the City of Cumming Department of Utilities of the day that you are vacating the premises. Your service will be terminated and your meter will be read on that day. A final bill will be generated and sent to you during the next billing cycle. The $50.00 deposit will be applied to the final bill. Please provide the Department of Utilities with a forwarding address so that the final bill and/or refund will be mailed to the proper person.
Senior Citizens Discount: If you provide the Department of Utilities with proof of your age and if you qualify (age 62 or older), you will receive a discount on the water portion only of your utility bill. If you have questions regarding the City’s Senior Citizen discount, please request a current water, sewer, and garbage rate chart from the Department of Utilities.
Delinquent Bill and Returned Check Policy: If you fail to pay your utility bill and the bill is 60 days past due, your service will be disconnected without notice. In order to have your service restored, you must pay your account balance in full and the City’s reconnection charge of $40.00. It is the City’s policy to terminate service without notice in response to all returned checks. A service charge of $25.00 plus the $40.00 reconnection fee will be charged for all returned checks.
Be advised that failure on your part to receive a utility bill does not excuse non-payment. In all cases, non-payment will result in termination of service without notice.
COMMERCIAL SERVICE
Call (770) 781-2020 to apply for services or to speak with a customer service representative.
DEPOSIT: A $100.00 deposit is required at the time of this application if you are renting or leasing. Please make your check payable to the City of Cumming. This deposit will not bear interest and will be deposited into the general fund account of the City of Cumming. If you plan to move from this location, it is YOUR RESPONSIBILITY to notify the City of Cumming Department of Utilities of the day that you are vacating the premises. Your service will be terminated and your meter will be read on that day. A final bill will be generated and sent to you during the next billing cycle. The $100.00 deposit will be applied to the final bill. Please provide the Department of Utilities with a forwarding address so that the final bill and/or refund will be mailed to the proper person.
Delinquent Bill and Returned Check Policy: If you fail to pay your utility bill and the bill is 60 days past due, your service will be disconnected without notice. In order to have your service restored, you must pay your account balance in full and the City’s reconnection charge of $40.00. It is the City’s policy to terminate service without notice in response to all returned checks. A service charge of $25.00 plus the $40.00 reconnection fee will be charged for all returned checks.
Be advised that failure on your part to receive a utility bill does not excuse non-payment. In all cases, non-payment will result in termination of service without notice.
Click Here For Information About Garbage Service
RECONNECTION POLICY:
If your water service has been disconnected for nonpayment, please come to City Hall and remit payment-in-full to re-establish service. Once your water service has been disconnected, a reconnection fee of $40.00 will be added to your bill. In addition, if you have a returned check, a returned check fee of $25.00 will be added to your bill.
Once you have paid your water bill in-full, the City will reconnect your water service. However, the City will not reconnect your water service until the next business day.
Click Here To Download a Copy of the 2007 Fee Structure.
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